Shipping policy
DAWM prepares each order with care before it enters delivery. Delivery timing varies by destination and carrier route.
PROCESSING
Orders typically ship within 2–4 business days. During release periods or periods of unusually high demand, dispatch may take longer.
Once an order has shipped, tracking details will be sent to the email address used at checkout.
ESTIMATED DELIVERY
The following are working estimates from the date an order is placed:
- Canada: approximately 7–15 business days
- United States: approximately 7–15 business days
- United Kingdom and Europe: approximately 10–20 business days
- Australia and New Zealand: approximately 10–20 business days
- Other international destinations: approximately 12–25 business days
- Remote or slower-service destinations: allow up to approximately 35 business days
These timeframes are estimates, not guarantees. Customs processing, carrier disruption, severe weather, holidays, remote delivery areas and other events outside DAWM’s control may affect delivery timing.
COMPLIMENTARY DELIVERY IN CANADA
Complimentary delivery is automatically applied to eligible Canadian orders with a merchandise subtotal of CAD $255 or more, before applicable taxes.
DUTIES AND TAXES
International orders may be subject to import duties, taxes, brokerage or customs charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. If an address needs to be changed, contact DAWM as soon as possible. Changes cannot be guaranteed after an order has entered production or fulfillment.
DAWM is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied at checkout, although we will assist where reasonably possible.
LOST, DELAYED OR DAMAGED SHIPMENTS
If tracking has not progressed for an extended period, or a parcel appears to be lost, contact DAWM so the shipment can be investigated with the relevant fulfillment or carrier partner.
For items that arrive visibly damaged, retain the packaging and contact DAWM promptly with the order number and clear photographs so the issue can be reviewed.
Where a shipment is verified as lost in transit, damaged in transit, or incorrectly fulfilled, DAWM will determine an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.
OPTIONAL DELIVERY PROTECTION
DAWM Delivery Protection is an optional CAD $5 add-on offered at the cart. It is intended to provide an additional resolution path for qualifying carrier loss or verified transit damage.
Claims are reviewed using order records, tracking information, carrier or fulfillment information, photographs and other information reasonably required to validate the issue.
Delivery Protection does not cover incorrect or incomplete addresses supplied by the customer, customs or duties refusal, failure to collect a parcel, intentional misuse, or issues caused after confirmed delivery unless the available evidence supports a covered transit event.
Where a protected claim is approved, DAWM may provide a replacement, refund or other appropriate resolution.
Delivery Protection does not limit any rights or remedies that apply independently under consumer law, and it does not replace DAWM’s responsibility for verified wrong items, manufacturing defects or fulfillment errors.
If an order is cancelled before fulfillment and the protection service has not been used, the protection charge will be cancelled or refunded with the order where applicable.
CONTACT
For shipping questions, contact support@dawm.club.